At Darven Hikes, we are dedicated to delivering your travel products promptly and securely. This Shipping Policy outlines the terms, methods, and estimated delivery times for all orders placed through our website.
1. Shipping Method
All orders are shipped via trusted courier services to ensure safe and timely delivery. We currently offer Cash on Delivery (COD) as our only payment method.
2. Order Processing Time
- Orders are typically processed within 1–2 business days after confirmation.
- You will receive a confirmation email or message once your order has been dispatched.
3. Estimated Delivery Time
- Within major cities: 3–5 business days
- Remote or rural areas: 5–7 business days
Please note: Delivery times may vary due to factors beyond our control (e.g., weather conditions, courier delays, public holidays).
4. Shipping Charges
- Shipping charges (if any) will be calculated and displayed at checkout.
- We may offer free shipping promotions from time to time.
5. Delivery Guidelines
- Please ensure someone is available at the delivery address to receive the package and make payment.
- If delivery is missed, the courier will usually attempt re-delivery or contact you to reschedule.
6. Tracking Your Order
- Once your order is shipped, we will provide a tracking number via email or SMS so you can monitor the delivery progress.
7. Damaged or Missing Items
If your package arrives damaged or if any items are missing:
- Contact us immediately at [email protected]
- Provide your order number and photographic proof if available
- We will investigate and work to resolve the issue promptly
8. Contact Us
For any shipping-related questions or concerns, please reach out to:
Email: [email protected]
We strive to provide a reliable and hassle-free shipping experience so you can focus on planning your next adventure with Darven Hikes gear.