At Darven Hikes, we are committed to providing high-quality travel products. If you are not satisfied with your purchase due to damage, defect, or incorrect items, you may be eligible for a return or refund under the following conditions:
1. Eligibility for Returns
- You must request a return within 7 days of receiving your order.
- Items must be unused, in their original packaging, and in resalable condition.
- Returns are accepted only for damaged, defective, or incorrectly shipped items.
- We do not accept returns for change of mind or general dissatisfaction not related to product defects.
2. Return Process
To initiate a return:
- Contact us at [email protected] within 7 days of receiving your item.
- Provide your order number, a description of the issue, and photographs of the item if applicable.
- Our team will review your request and provide return instructions.
Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or damaged item).
3. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7 business days.
- Since we only offer Cash on Delivery, refunds will be issued via bank transfer or mobile wallet after confirmation of account details by the customer.
4. Non-Returnable Items
- Items that show signs of use, wear, or damage not caused during delivery
- Items returned after the 7-day window
- Items without original packaging
5. Contact Us
For return or refund inquiries, please reach out to us at:
Email: [email protected]
We value your satisfaction and aim to resolve all return matters quickly and fairly.